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Cancellations and Returns

Return & Replacement

  • All goods must be thoroughly inspected by the buyer at the time of delivery for quality and quantity satisfaction. Return and replacement for any product(s) shall only be considered for Damaged/ Defective products.

  • Before accepting delivery of any Product, the Buyer shall reasonably ensure that the product's packaging is not damaged or tampered (excludes normal wear & tear and markings on the outer surface of the packaging, acceptable in the transit process). If the packaging is damaged or tampered, it is the responsibility of the customer to mention the same on the Proof Of Delivery(POD) while accepting the package from the shipping company.

  • The product can only be returned within 3 days of receiving the product. Hence, the customer should reach out to our support team and raise a return request within that time frame.

  • Product should be returned in their original packaging along with the original price tags, labels, invoices and documentations in proper condition & products / items should be unused. 

  • If a return and replacement is not possible for a damaged product, then a full refund will be provided to the customer. The said refund will be reversed / remitted to the Buyer either to the bank account provided by the Buyer for such reversal, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer. It may take up to 7-15 working days for providing the refund to the buyer.


Cancellation & Refund

  • The order can only be cancelled before the product has been shipped/processed/invoiced. Order so cancelled, after the payment has been processed, the said amount will be reversed / remitted to the Buyer either to the bank account provided by the Buyer for such reversal, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer after a mandatory deduction of 10% of the order value as cancellation charges.
  • No refund is applicable for the cancellation of the order once the product is shipped/invoiced.
  • Part order cancellation is not permissible.
  • There may be certain orders that Seller is unable to accept and has the right to cancel either by the Seller directly or Seller can instruct Bulzaar to cancel such order. Seller reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Buyer's order being cancelled include, without limitation, non-availability of the Product or quantities ordered by Buyer or inaccuracies or errors in pricing information. Seller may also require additional verification or information before processing any order. All such cancellation shall be without any recourse to Buyer and without any liability to the Seller or to Bulzaar. If Buyer's order is so cancelled, after the payment has been processed, the said amount will be reversed / remitted to the Buyer either to the bank account provided by the Buyer for such reversal, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer.
  • In the event a promotional code given by Bulzaar is used for the purchase of the Product, the amount under such promotional code shall not be refunded in case of cancellation of order.